Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.
- How can I apply for the CBeebies Birthday Shout-Out?
- Please note that applications for the CBeebies Birthday Shout-Out closed in June 2016. Thank you to all our previous applicants and happy birthday to all of our little learners celebrating their special day soon!
- I am outside of the UK, why can I no longer access www.bbc.co.uk/cbeebies?
- The BBC does not currently make the CBBC and CBeebies websites available outside of the UK; these websites are for licence fee payers living in the UK only. The BBC have recently geo-blocked the websites to comply with legal obligations to brand licensing partners and are aware that the recent change has affected some people living outside of the UK. If you are in a region where BBC Worldwide operates a CBeebies channel, you may prefer to use this website for further information about the services available in Asia.
- Can you explain your repeat pattern and why we sometimes see the same programme twice in one day?
- As is the case with most cable and satellite channels, repeats are a feature of our schedules. Research constantly tells us that viewers will 'channel hop' between channels, rather than watch any one channel for a period of time. We are also aware that our channel is often one of many which is available to our audience. Our programmes are repeated on different days, and at varying times of the day, to make them accessible to as many viewers as possible. That said, we constantly invest in new programmes for CBeebies and we show around 2,500 new hours of programming every year. As CBeebies grows, we are doing all that we can to improve the range of programmes, to introduce a higher number of new shows to the channel, and to reduce the level of repeats – and we're committed to continue doing so.
- Can your explain how you schedule CBeebies programmes across the day and how the programming reflects my child's daily routine?
- There are four different programme blocks each day. They are: 6-9am – Get Set Go, 9am-4pm – Discover & Do, 4-7.30pm – Big Fun Time and 9pm-midnight – Bedtime. 7.30-9pm – Discover & Do programmes are repeated from earlier in the day. Each block is designed to mirror the daily routine of your children, and to reflect the mood of your child - waking up, learning and finding out, after school, and winding down.
- Why have you stopped showing my favourite programme?
- Our schedules are constantly evolving as a result of audience feedback and viewer preferences, and sometimes popular programmes take a break between series. We are always delighted to hear programme requests from viewers, and we welcome comments on our schedules. Although your favourite programmes might not be showing at the moment, they may return in future.
- Can my child participate in one of your programmes?
- Unfortunately this is not possible. The children who take part in CBeebies programmes are usually from the nurseries involved in the original filming or recording, or who have a specific link to the subject matter. As the majority of programmes on CBeebies are acquired and not produced directly by us, we are unfortunately unable to help you with queries of this nature. For details about audience tickets for shows filmed in the UK, you may find it useful to visit the BBC’s Shows, Tours & Events site - www.bbc.co.uk/showsandtours
- I have a question for Nina & The Neurons - how can I submit this?
- As we don’t produce Nina & The Neurons, we can’t accept questions for the show and, due to the reasons above, we are unable to accept requests to appear on the show. However, we are always grateful for comments about the show, and we will post them on the site, as other viewers are often interested by the thought-provoking questions which our viewers want to share with Nina and the gang.
- Is CBeebies available online through this website or elsewhere?
- Unfortunately our international channels are not currently available online, but there are many clips available to view on this website, as well as games and other exciting features. We continue to investigate the possibility of making our channels available online and suggest that you continue to check the website from time to time for more information.
- I am experiencing problems watching CBeebies and I’d like to report a technical fault – what can I do?
- If you are experiencing technical problems with any of our channel, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need the details of the dates and times at which the problem occurred, the name of the programme if possible, and the country in which you are watching. If you can also tell us through which operator you receive CBeebies, this would be really helpful.
- I would like to work for CBeebies. How do I find out about employment opportunities? Can I send you my CV?
- Please don't send your CV to us. Unfortunately we are unable to help you regarding job opportunities, but you can find details and advice about the latest vacancies at the BBC and BBC Studios Limited via BBC Careers
- I am in the UK – can you help with my enquiry?
- This website is designed as a companion site for viewers of CBeebies internationally. If you are watching CBeebies in the United Kingdom, unfortunately we can’t assist with your enquiry, but you may prefer to visit the dedicated CBeebies website via www.bbc.co.uk/cbeebies